EduPilot Marketplace — Purchase & Enrollment Terms

These Purchase & Enrollment Terms (“Purchase Terms”) supplement the EduPilot Terms of Service and apply when you enroll in or purchase Courses on the EduPilot Marketplace (marketplace.aiventor.eu).

In these Purchase Terms, “EduPilot”, “the Platform”, “we”, and “us” mean Aiventor Sp. z o.o., al. Solidarności 117-615, 00-140 Warszawa, Poland (NIP: 7252347037, REGON: 529689160, KRS: 0001128173) — the seller of record for Marketplace purchases. Contact: admin@aiventor.eu.

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1. Who You Buy From

1.1 EduPilot is your seller. Courses on the Marketplace are created by independent Creators (educators, schools, organisations) and by EduPilot itself. When you purchase a Course, your contract for the supply of the digital content is with EduPilot as the merchant of record. This means EduPilot is responsible to you for payment processing, invoicing, VAT, delivery of access, refunds, and your statutory consumer rights.

1.2 Creator identity and status. Each course page shows the Creator’s name and whether the Creator acts as a trader or a non-trader (private individual), based on the Creator’s own declaration (Art. 6a of Directive 2011/83/EU). Because EduPilot is your contractual seller, your EU consumer rights apply to your purchase in either case.

1.3 Course content responsibility. The substance of each Course (its pedagogy, claims, and materials) is authored by its Creator, who warrants its accuracy and legality to the platform. If a Course does not conform to its description, contact us — Section 7 describes your remedies.

2. Accounts and Age

2.1 You need an EduPilot account to enroll. Account rules (accuracy, security, one free account) are in the Terms of Service.

2.2 Age. You must be at least 16 to purchase independently. Users under 16 may use the platform and enroll only with verifiable parental or guardian consent; purchases for users under 16 should be made by a parent, guardian, or their school. Where a school or organisation enrolls its students, the school is responsible for the necessary consents (see our Data Processing Agreement).

3. Prices, Payment, and Wallet

3.1 Prices. Prices shown to consumers include VAT. The applicable VAT rate depends on your country of residence and is itemised at checkout and on your receipt. Prices are in EUR.

3.2 Payment methods. Payment is processed by our payment providers (currently Stripe). We never see or store your full card details.

3.3 Wallet. You may top up a prepaid Wallet balance and pay for Marketplace purchases from it. Wallet rules:

• The Wallet is a prepayment towards purchases from EduPilot; it is not electronic money, is personal, and is non-transferable.
• Wallet balance can be spent on Marketplace purchases; it cannot be exchanged for AI Credits or Crystals, and cannot buy grades, certificates, or course completion.
• Unused Wallet balance is refundable on request at its paid value, subject to statutory rules and fraud checks; balances of closed accounts are refunded to the original payment method.

3.4 Promotions and 100 % discounts. Enrollments obtained free of charge or under a 100 % discount grant the same personal licence as paid enrollments (Section 5). An order confirmation/invoice is issued for every enrollment, including €0 enrollments.

3.5 Credits and Crystals are separate. AI Credits (generation fuel) are governed by the Credit Policy; Crystals are earned through study only and are governed by the Terms of Service. Neither is a payment method for Courses.

4. Order and Delivery

4.1 Your order is placed when you complete checkout; the contract is concluded when we confirm the order (email and/or in-product). Access to the Course is granted immediately after confirmation.

4.2 Technical requirements for access are listed in the Terms of Service (Section “Technical Requirements”).

5. Your Licence and Access Period

5.1 Licence. On enrollment you receive a personal, non-transferable, non-commercial licence to access and use the Course through the platform for your own learning. You may not copy, redistribute, resell, publicly perform, or share access to the Course, or use it to build competing content or train AI models.

5.2 Access period. Your access lasts for as long as the Course remains licensed to the platform, and in any case not less than 12 months from enrollment for paid Courses. If a Course you paid for must be removed earlier for legal reasons, we will offer a replacement of equivalent value or a pro-rata refund.

5.3 Creator departure. If a Creator leaves the Marketplace or unpublishes a Course, already-enrolled Learners keep access under the licence granted at enrollment.

6. Right of Withdrawal and Refunds

6.1 Statutory 14-day withdrawal. As an EU/EEA consumer you may withdraw from a purchase within 14 days of the contract without giving reasons — the procedure and model form are in Section 9a of the Terms of Service.

6.2 Digital content exception. At checkout you may ask for immediate access to the Course. If you expressly consent to immediate performance and acknowledge that you thereby lose the right of withdrawal once access begins (checkbox at checkout), the statutory withdrawal right lapses upon first access, as permitted by Art. 16(m) of Directive 2011/83/EU.

6.3 EduPilot refund promise (goodwill, in addition to statutory rights). Independently of 6.1–6.2, we refund a paid Course on request within 14 days of purchase if you have consumed less than 20 % of the Course and have not completed it or downloaded its certificates/materials in bulk. Refunds go to the original payment method or, at your choice, to your Wallet. We may refuse goodwill refunds in cases of abuse (e.g., repeated purchase-consume-refund patterns); your statutory rights are never affected.

6.4 Wallet top-ups. Statutory withdrawal applies to Wallet top-ups; unused top-up amounts are refunded per Section 3.3.

7. Conformity of Digital Content

Under Directive (EU) 2019/770 and its Polish implementation, the Course must conform to its description on the course page. If it does not (for example, the content materially differs from the advertised outcomes, or access is defective), you may request that we bring it into conformity, and where that fails — a proportionate price reduction or termination with refund. Report conformity issues to admin@aiventor.eu; the complaints procedure and response time (30 days) are in Section 9b of the Terms of Service.

8. AI-Generated Content

Courses created with substantial AI assistance carry a “Created with AI assistance” label (Regulation (EU) 2024/1689, Art. 50). AI-assisted content may contain inaccuracies; Creators are required to review their Courses, and course pages must accurately describe what the Course delivers. Our AI Transparency Notice explains how AI is used on the platform.

9. Reviews and Conduct

9.1 You may review Courses you are enrolled in. Reviews must reflect your genuine experience; incentivised, fake, or retaliatory reviews are removed. We indicate whether reviews come from verified enrollments.

9.2 Learner conduct in Courses (Q&A, submissions, communities) is governed by the Terms of Service and the Community Guidelines & Content Policy. Attempting to obtain grades, certificates, or completions by fraud is prohibited — nothing on the platform can buy academic results.

10. Complaints and Disputes

Complaints: admin@aiventor.eu, answered within 30 days (Terms of Service, Section 9b). You may also use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or the consumer protection bodies of your country of residence. These Purchase Terms are governed by Polish law; mandatory consumer protections of your country of residence remain unaffected, and consumer disputes may be brought before the courts of your place of residence.

11. Contact

EduPilot — admin@aiventor.eu